Once your return has been received by our brand or partner boutique, it can take up to 6 calendar days to process. If your return has been accepted, your refund will be processed to the original method of payment used to place your order, excluding any delivery costs. Where applicable refunds can take up to 14 days to show in your account, depending on your payment provider.

To track the return of your package, use the Waybill Number from the Waybill Doc included in your order. Or check the status of your return by going to Orders & Returns in your account. If you placed your order as a guest and want to track your return, enter your guest order details here

Refund to your Farfetch account

Note: this section is not applicable to you if you are located in Japan, South Korea, Taiwan, Hong Kong, Macau, Australia or India.

To improve your shopping experience with us, when you request a return through your Birkin Luxury Resale account, you may have the option to select to receive a refund to your Birkin Luxury Resale account for use on your next purchase on Birkin Luxury Resale. The refund amount visible in your Birkin Luxury Resale account will automatically be applied to your next purchase on the Website, subject to an expiry date of 5 years starting from the date your return is accepted (see rules on expiry date below).

Birkin Luxury Resale is authorised (as agent on behalf of our Partners) to offer you the option to receive your refund to your Birkin Luxury Resale account. If you select this option, and your return is accepted by the Partner, Birkin Luxury Resale (acting in accordance with its authorisations of its Partners)  will apply this to your next purchase on the Website. By selecting to receive your refund to your Birkin Luxury Resale account, you acknowledge that you have exchanged your right to receive a refund from the Partner.

Please note that:

●        Refund to your Birkin Luxury Resale account will expire 5 years from the date the return is accepted, as shown in your Farfetch account. If you do not place an order before the specified expiry date, the refund amount will no longer be available to use in a future purchase.

●        Birkin Luxury Resale will automatically apply all visible amounts to your next purchase on the Website, where such purchase is made before the specified expiry date.  If the value of your purchase is lower than what is visible in your Birkin Luxury Resale account, the difference shall remain in your account and shall be used on your next purchase on the Website.

●        Refund to your Birkin Luxury Resale account cannot be redeemed, converted to cash, withdrawn or transferred to anyone else. Birkin Luxury Resale reserves the right to expire any refunds to your Farfetch account at its discretion if the return involved fraudulent activity, or due to fraudulent activity on your account.

Refunds in cryptocurrency

If you have used cryptocurrency to pay for your order, once your return has been accepted by our brand or partner boutique, your refund will be processed by TripleA in the original cryptocurrency at the current exchange rate. Our payment provider, TripleA will use the email address you provided at checkout and email you as soon as your refund has been processed.

To claim your refund, you'll need to email TripleA with the following information:

• Full Name
• National ID, Passport or Business Registration Number
• Country of Residence
• Crypto Address to receive your refund

Once you've provided the requested information, your refund will be processed by TripleA and they will send you a confirmation email. You'll need to claim your refund from TripleA within 30 days of being emailed.

When a refund is successfully claimed by you, the crypto should return to your wallet within the same business day, depending on how congested blockchain is. If you need any help, please contact TripleA's Customer Service team on support@triple-a.io

Faulty items

If you receive an item in a flawed or damaged condition, or if it doesn’t quite match the description on our website, contact our global Customer Service team as soon as possible.

We'll liaise with the Partner, and if applicable, arrange for the return of the faulty product. You may have the option to select a full refund to your original method of payment, or a refund to your Birkin Luxury Resale account, where available (which will be subject to the terms specified above in "Refund to your Birkin Luxury Resale account" section.